Settings

Voicemail features manages user’s telephone messages with the ability to forward and review voice messages, pager notification, custom time zone and much more.

voicemail features and settings

Pager Email

Pager email address associated with the voicemail. If set, new voicemail message notification will be sent to this email. This field cannot be modified.

Example: john@domain.com

Field Type: Display

Greeting message:

Greeting message played to users before they are allowed to leave a message

Example: altzheimers.gsm

Field Type: Select box

Unavailable message:

Uploads unavailable message from local computer

Example: C:\music\unavail.mp3

Field Type: Select box

Busy message:

Uploads busy message from local computer

Example: C:\music\busy.mp3

Field Type: Select box

NOTE: Unavailable/Busy message supports: WAV, wav and gsm files only

Skip Instructions:

Skips the instructions on how to leave a voice message

Example: Yes, No, N/A

Field Type: Select box

Attach:

Send voice files as attachments to notification email

Example: Yes, No, N/A

Field Type: Options buttons

Delete After E-mailing:

Delete voice message from system after it has been sent on user’s email address. ‘Attach’ has to be set to ‘Yes’

Example: Yes, No, N/A

Field Type: Options buttons

Say CallerID:

Announce extension from which a voice message has been left

Example: Yes, No, N/A

Field Type: Options buttons

Allow Review mode:

Allow user to review voice message before committing it permanently to voice inbox

Example: Yes, No, N/A

Field Type: Options buttons

Allow Operator:

Allow operator to be reached from voice inbox by pressing ‘0’

Example: Yes, No, N/A

Field Type: Options buttons

Operator Extension:

Local extension number that acts as an operator. Once the user dials ‘0’, ‘Please hold while i try that extension’ will be heard and call will be transferred to the operator extension. ‘Allow Operator’ must be set to ‘Yes’

Example: 1002

Field Type: [0-9]

Play Envelope message:

Announce date/time when a voice message has been left

Example: Yes, No, N/A

Field Type: Options buttons

Voicemail Delay:

Delay a number of seconds before asking user for ‘Password’. Solves the ‘half-played’ file problem.

Example: 2

Field Type: [0-9]

Timezone:

Set correct date/time format and messages played to user when in voice inbox

Example: san-diego

Field Type: Select box

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